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KU Expression of Interest for Customer/ Students Satisfaction

Kenyatta University

Office of the Deputy Vice-Chancellor (Academic)

Expression of Interest for Customer/ Students Satisfaction

Introduction

Kenyatta University is a learning institution with a student population of 27, 307 (twenty seven thousand three hundred and seven) in Main, Parklands, Ruiru, Kitui, Mombasa, Nairobi City Centre, Nyeri and Kericho campuses. Programmes are offered under Open and Distant Learning, Holiday, Part time and Fulltime (Regular) modes of study.

The University wishes to engage the services of a consultancy firm to undertake a survey on customer satisfaction.

Objective

The objective of this survey will be to establish student satisfaction levels in the areas listed under Scope of Work in order to improve University services.

Scope of Work

The assignment will cover a sample of all students of Kenyatta University in all its campuses.

Specifically the consultancy firm will carry out:

A Students Satisfaction Survey to assess how they rate:

1. Responses to Enquiries on admission, registration, fees balances and_examination results. Response timeliness and politeness by staff on admission, registration, fees balances and examination results in schools and departments.
2. Recruitment/Admission: Courses offered, Level of advertisement of programmes and handling of application forms including timeliness, clarity and completeness of admission letters.
3. Registration: Organization of registration process, fees payment and adequacy of information. Arrangement of units per level and clarity and adequacy of information from schools and departments on courses offered.
4. Orientation: Orientation programme and process, adequacy and clarity of information offered during orientation and useful of orientation programme.
5. Tuition/Teaching e.g. Relevance, adequacy and clarity of unit content, timeliness on coverage/ completion of tuition. Course outlines for units, Timetables._Lecturer's punctuality, competence, preparedness, friendliness, presentation and presentation skills/strategies of the lecturers. Affiliation to teaching departments/schools.
6. Assessment i.e. Quality depth, relevance, promptness, preparation, adequacy, of administration of continuous assessment and feedback. Timeliness of Assessment Results.
7. Support Systems such as Library services, Laboratories, Academic Advisory Services, Special needs, Co-curriculum activities, Graduation, Security on Campus and Students' Union

Expected Output

• An assessment report with recommendations will be expected at the end of the assignment.

Qualifications

The assignment requires the services of a consultancy firm with a mix of skills with relevant experience in Human Resource Management, Customer Care and Research. Specifically the Team Leader must have at least a Master's Degree in Statistics and/or Economics. All other Team Leaders must have at least a first degree.

Interested consulting firms with the relevant qualifications and experience in conducting surveys are hereby invited to submit their Expression of Interest. Consultants should also provide the followings:

• Relevant experience related to the assignment, track record and financial capability.
• Evidence of related jobs in the last three years.
• Qualifications and competence of key staff proposed for the assignment.
• Experience of key staff related to the assignment.

Interested consulting firms may write in confidence, giving the profiles of their firms' staff, evidence of experience and other relevant documents, in a plain sealed envelope clearly marked; "Expression of Interest for Conducting customer Satisfaction Survey" Kenyatta University should be delivered/addressed so as to reach the undersigned on or before 29th April 2010.
Or placed in Tender Box at the Main Administration Block at the Reception Desk.

Opening of Expression of Interest documents will take place at the University Boardroom in the presence of consultants who choose to attend on a date to be communicated to the applicants.

The Deputy Vice-Chancellor (Finance, Planning & Development)
Kenyatta University
P.O. Box 43844 - 00100 GPO
Nairobi

Committed to Creativity, Excellence & Self-Reliance

Communications Commission of Kenya (CCK) Government Internet Exchange Point (GIXP) and Car Park Sheds Tenders

The Communications Commission of Kenya (CCK) is the independent regulatory authority for the ICT industry in Kenya with responsibilities in telecommunications, radio communication, broadcasting, e-commerce and postal services.

CCK invites tenders from interested and competent firms for provision of the following services:

No: 1
Reference No: CCK/TC/09/2009-2010
Tender Description: Tender for Supply, Installation, Testing, Commissioning and Maintenance of Internet Connectivity Services for the Government Internet Exchange Point (GIXP)

No: 2
Reference No: CCK/TC/10/2009-2010
Tender Description: Tender for Construction of Car Park Sheds at CCK Centre

Eligible bidders may obtain detailed tender documents from the Procurement Unit at the CCK Centre along Waiyaki Way, Nairobi, on weekdays during working hours between 9.00 a.m. and 4.00 p.m upon payment of non-refundable fee of Kenya Shillings Two Thousand (Kshs. 2,000) only. This amount is payable in cash or banker's cheque to the Communications Commission of Kenya.

Duly completed tender documents should be submitted in a plain, sealed envelope, bearing the relevant tender reference number and item description, to be deposited in the tender box on the ground floor of the CCK Centre or sent to the address given below, so as to reach on or before 5th May, 2010 at 2.30 p.m.

Secretary
Tender Committee
Communications Commission of Kenya
P.O. Box 14448, Nairobi, 00800
Telf 254 (020) 4242000
Fax: 254 (020) 4242335

Website: www.cck.go.ke

Bids shall be opened soon thereafter at the Commission's 1st floor meeting room in the presence of the bidders representative(s) who choose to attend

Kenya National Examination Council (KNEC) Request for Proposal for Consultancy Services for Developing a Communication Strategy

The Kenya National Examination Council intends to engage a consultant to develop a Communication Strategy on its behalf.

Suitable consultancy firms are therefore invited to develop a proposal for the same. The selection will be done through short-listing of consultants who would have fulfilled the conditions as in the request for proposal document to be collected at KNEC from Procurement Office on 3rd Floor NHC house on normal working days between 9.00 am and 4.00 pm upon paying KSh 2000.00 by Bankers Cheque.

The proposal on plain sealed envelope should be submitted with 2 copies clearly marked Request for Proposal: Consultancy Services for Developing a Communication Strategy for KNEC and addressed to

The Council Secretary/Chief Executive Officer
Kenya National Examination Council
P.O. Box 73598-00200
Nairobi

Should be deposited inside the tender box at NHC House 6th floor not later than May 3, 2010 thereafter an opening ceremony on the same day will commence at 10.00 am.

Consultants and their representatives will be welcome to attend.

Council Secretary/Chief Executive Officer
The Kenya National Examinations Council is ISO 9001: 2008 Certified

KTDA Tender for Transport of Fertilizer and Steam Boilers

Kenya Tea Development Agency Ltd. is Kenya's premier organization, providing management services to over 63 tea factories in the small-scale tea sector for the efficient production, processing and marketing of high quality tea.

The Agency is in the process of importing approximately 56,000 MT of bagged fertilizer to be transported from Mombasa to its various factories around the months of July and August. KTDA from time to time also imports Steam Boilers to be transport from Mombasa to the Factories.

The tender details are as follows:

Tender Reference: TB 2010/11/43
Tender Name: Transportation of 56,000 Metric Tonnes of Fertilizer (in 50Kg Bags) from Mombasa to Various KTDA Tea Factories
Tender Fee (Non-Refundable): Kshs. 2,000

Tender Reference: TB 2010/11/44
Tender Name: Transportation of fertilizer (in 50Kg Bags) from Mombasa Port to KTDA Designated Warehouses in Mombasa
Tender Fee (Non-Refundable): Kshs. 1,500

Tender Reference: TB 2010/11/45
Tender Name: Transportation of Steam Boilers and Accessories from Mombasa Port to Various Factories on as and when required basis
Tender Fee (Non-Refundable): Kshs. 3,000

Interested eligible transport firms/individual Transporters may obtain the tender documents from the office of Head of Procurement, on first floor KTDA Farmers Building Moi Avenue, Nairobi during normal working hours upon payment of the non- refundable tender fee for each tender.

Payment should be in cash or banker's cheque payable to Kenya Tea Development Agency Ltd, at the cash office on 5th Floor of KTDA Farmers Building, Moi Avenue, Nairobi.

Completed tender documents must be submitted in sealed envelopes addressed to:

The Managing Director
Kenya Tea Development Agency
KTDA Farmers Building (Moi Avenue)
P.O Box 30213-00100
Nairobi

and marked with the appropriate Tender name and Reference number should be deposited in the Tender Box at Reception on Ground Floor, KTDA Farmers Building, Moi Avenue so as to be received not later than 9.00 AM on 20th April 2010

KTDA Ltd is not obliged to accept any tender or give reasons thereof. KTDA's decision on the tendering process shall be final.

S.M. Miencha
Head of Procurement

Development of a Human Resource Management Strategy for Local Authorities Public Financial Management Reform Programme

Republic of Kenya

Office of the Deputy Prime Minister and Ministry of Local Government

Tender Notice

Expression of Interest (EOI) For the Development of a Human Resource Management Strategy for Local Authorities Public Financial Management Reform Programme

1. This request for Expression of Interest follows the General Procurement Notice for the Public Financial Management Reform Project which appeared in the UN Development Business Issue No. 671 of January 31st, 2006 and updated in UN Development Issue No. 733 of August 31, 2008.

2. The Government of Kenya (GOK) has received credit from the International Development Association and Other Development Partners towards the cost of Public Financial Management Reforms Programme (PFM) and intends to apply part of this credit to cover eligible payments under contract for the development of a Human Resource Management Strategy for Local Authorities.

The Government of Kenya through Office of the Deputy Prime Minister and Ministry of Local Government has received funds from the IDA and intends to apply part of the proceeds to eligible payments for the Consultancy Contract for Development of a Human Resource Management Strategy for Local Authorities.

There are currently 175 Local Authorities in Kenya comprising a City Council, 45 Municipal Councils, 62 Town Councils and 67 County Councils.

Local Authorities (LAs) comprises of Chief Officers and Councillors who are the local leaders elected by the residents of the area or nominated by the Minister for Local Government. Chief Officers and other Officers falling in scales 1-9 are appointed by the Public Service Commission of Kenya (PSC (K)) through the Ministry of Local Government.

The qualifications of some Chief Officers are defined in the Local Government Act Cap 265 so that invariably only those candidates who are qualified are appointed.

There is however no uniform standard set regarding qualification to the appointment of other staff of LAs. This is evidenced by the disparities in the Officers holding similar posts in different Local Authorities hence the urgent need for development of a comprehensive Human Resource Management policy for LAs in Kenya.

It is against this background that the Office of the Deputy Prime Minister and Ministry of Local Government has recognized the need for preparation of Local Authorities Human Resource Management Strategy which will provide focused guidance to Human Resource practitioners and the Local Authorities Management.

Objectives:-

1. To have in place a Human Resource Management Strategy for LAs that is based on and is consistent with the Human Resource Reform Strategy for the Public Service Commission of Kenya and other locally, globally and internationally best practices.
2. To make available materials for guidance to the Local Authorities on Human Resource Procedures and best practices for implementation of the strategy.

Scope of Work

• The Consultant will through a consultative and participatory process, review the Human Resource Strategy for the Public Service and other Human Resource documentations and prepare a draft Human Resource Management strategy for LAs to suit their needs and which will be tested in ten (10) LAs.
• The Consultant will visit ten (10) LAs which will be representation of the Local Government System as a whole and carry out a diagnostic study to identify the existing organization structures, staffing needs and Human Resource Management Policies and Procedures.

The Office of the Deputy Prime Minister and Ministry of Local Government now invites interested and eligible Consultancy firms to indicate their interest in providing the above services.

Interested eligible Consultancy firms must provide information indicating that they are qualified to perform the service including their profile, experience in similar assignments with appropriate references, experience in similar assignments, availability of appropriate skills among staff and any other relevant information.

Completed Expression of Interest (EOI) documents should be submitted in plain sealed envelopes clearly marked, “EXPRESSION OF INTEREST (EOI) FOR DEVELOPMENT OF HUMAN RESOURCE MANAGEMENT STRATEGY FOR LOCAL AUTHORITIES” and must be addressed to:

The Permanent Secretary
Office of the Deputy Prime Minister &
Ministry of Local Government
P.O. Box 30004-00100
Nairobi.

Website: www.localgovernment.go.ke

or be deposited in the tender box situated at the Reception of JOGOO HOUSE ‘A’ 1ST FLOOR on or before 30th April at 1200 Hours.

Bulky documents that cannot fit into the tender box should be delivered to Secret Registry situated on the 1st Floor of Jogoo House ‘A’. The Expressions of Interest will be opened immediately thereafter in the Ministry’s 1st floor Board Room, in the presence of candidates and/or their representatives who elect to attend.

The Ministry reserves the right to accept or reject any EOI and to annul the process and reject all EOI at any time prior to contract award, without thereby incurring liability to the affected candidates.

Head, Supply Chain Management
For: Permanent Secretary

Kenya Sugar Board - Tender Notice - Sale of Boarded Items

KSB invites tenders for sale of used motor vehicle, assorted stores ranging from office furniture and equipment, computer equipment, tyres among others on ‘’as-is-where-is basis’’ Tender documents with details of items can be obtained free of charge from the Procurement Office at KSB Headquarters-Sukari Plaza-Off Waiyaki Way-Kabete and KSB Regional Offices located in AFC Building-Kakamega, Al Imran Plaza-Kisumu and Mombasa Trade Centre in Mombasa.

Bidders for the motor vehicle shall be required to pay a refundable deposit of Ksh 5,000.00 in cash or bankers cheque. This amount shall constitute part of the purchase price for the successful bidder.

Interested bidders can view the items between 8:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m. on working days.

Completed tender documents in plain sealed envelopes and clearly marked ‘’ Sale of Boarded Items’’ should be posted to:

Chief Executive Officer
Kenya Sugar Board
P.O. Box 51500-200
Nairobi

Or be deposited in the tender box situated at the Head Office-Sukari Plaza reception so as to reach the Board not later than Friday 7th May 2010 at 11:00 a.m. Late bids shall be returned unopened. Tenders will be opened thereafter in the presence of bidders who choose to attend.

Tana and Athi Rivers Development Authority Sale of Stores and Equipment

The Tana and Athi Rivers Development Authority invites interested and eligible tenderers to tender for Motor Vehicles, Tractors, Ploughs, Combine harvester, Generator, Computer and Accessories, Furniture, Assorted tyres, Assorted Scrap metal, Electrical appliances among others.

The items are sold on as-is -where-is-basis and interested bidders may view the items from 8.30 am to 12.30 pm and from 2.00 pm to 5.00 pm on normal working days at our industrial area office along Dundori Road and the project stations (Masinga, Kibwezi, Emali, Kitui and Tana Delta Irrigation Project (Garsen).

Detailed tender documents can be obtained from the cash office upon payment of a non refundable fee of ksh.2000 per tender document at the cash office in form of cash or bankers cheque payable to Tana and Athi Rivers Development Authority, P.O Box 47309-00100, Nairobi.

Completed tender documents, in plain sealed envelope clearly marked with the tender name and number may be sent to;

The Managing Director
Tana and Athi Rivers Development Authority
Queensway House, Kaunda Street, 7th Floor
P.O. Box 47309 – 00100
Nairobi.

or deposited in the tender Box at Tana and Athi Rivers Development Authority Headquarters situated along Kaunda Street, Queensway House, 7th Floor so as to be received on or before Monday 3rd May, 2010 at 12.00 pm

Tenders will be opened immediately thereafter in the presence of tenderers or their representatives who choose to attend at the TARDA Boardroom, Queensway House, 7th Floor.

The Authority reserves the right to accept or reject any tender and is not bound to give reasons for its decision.

Embassy of the Kingdom of the Netherlands in Tanzania - External Fund Manager for the Innovation Fund

Ministry of Foreign Affairs

Embassy of the Kingdom of the Netherlands in Tanzania

Tender Announcement: For an External Fund Manager for the Innovation Fund

The Embassy of the Kingdom of the Netherlands is currently tendering an external Fund Manager for the daily management and administration of the Innovation Fund.

The Innovation Fund is part of the Public Accountability Tanzania Initiative, an Initiative launched by the Government of the Netherlands, the Netherlands Development Organisation (SNV) and the Association of Dutch Municipalities International (VNG).

Tenderers should amongst others fulfill the following minimum requirements:

• Have an average turnover of EURO 100,000 (excl VAT) in the field of Fund Management,
• Have executed at least in a developing country since 2006;

1. a fund/grant management assignment of at least EURO 100,000 (excl VAT),
2. have managed at least 1 fund/grant of at least EURO 1,000,000 per year (excl VAT) with an international organisation.

Important information about this tender and the documents for subscribing can exclusively be obtained by downloading the documents on www.aanbestedingskalender.nl, link http://www.aanbestedingskalender.nl/noticedetails.aspx?id=5871c9ab-fe17-4ed3-ad15-2cd8ca7e5d44
Therefore, go to http://www.aanbestedingskalender.nl/documents.aspx.

The document "Guide-To-Downloading-Tender-Documents-04-04-2007.doc" explains how the tender documents can be downloaded.

The closing date and time for submitting tenders are May 17th, 2010 12.00 hrs local Dar es Salaam time

Supply and Delivery of Non-Strategic and Strategic Material for the Referendum

The Interim Independent Electoral Commission (IIEC) invites sealed tenders from National Firms for the following tender:

Tender No: IIEC 09/2009-2010
Tender Name: Supply and Delivery of Non-Strategic and Strategic Material for the Referendum
Non refundable fee: Ksh.3000

Interested eligible firms may obtain further information from and inspect the tender documents at the office of the Procurement Manager, Anniversary Towers 5th Floor Room 508C during normal working hours, Monday to Friday 8.00a.m – 1.00a.m and 2.00p.m -5.00 p.m.

A complete set of tender documents may be obtained by interested firm upon payment of non-refundable fees as indicated in the table above, in cash or banker’s cheque payable to the Chief Electoral Officer, Interim Independent Electoral Commission, or at the cash office located on 6nd Floor, Anniversary Towers.

Both National and International eligible bidders can bid.

Completed tender documents are to be enclosed in plain sealed envelopes marked with the tender number and must be deposited in the Tender Box located 6th floor Anniversary Towers or be addressed to:

The Chief Electoral Officer
Interim Independent Electoral Commission
Anniversary Towers, University way
P. O. Box 45371 – 00100 Nairobi
Tel:2796000
Fax: 2223998

www.iiec.or.ke

Email: info@iiec.or.ke

So as to be received on or before Wednesday 5th May 2010 at 12 noon.

All bids must be accompanied by a bid security of 2% of the total bid price from a reputable Financial Institution or Bankers Cheque payable to the Chief Electoral Officer and must be valid for 120 days after bid submission deadline. Late bids will be rejected.

Price quoted shall be fixed and firm and be in Kenyan currency.

Prices quoted should be net inclusive of all taxes, and must remain valid for 120 days.

Tenders will be opened immediately thereafter in the presence of candidates’ representatives who choose to attend at the Conference Room on 6nd Floor, Anniversary Towers.

The Commission reserves the rights to accept or reject any tender in part or in whole and does not bind itself to give reasons for its decision

Chief Electoral Officer